The difference between great customer service and terrible customer service is often so simple: TERRIBLE: a couple of weeks ago, my husband and I were on a /United flight from to Jamaica.?? Shortly before the plane was to take off, we asked if we could sit in the exit row, which was empty, and were ...

pubblicato il: 19/03/2012 - 08:53

Women entrepreneurs represent at 2012?s South By Southwest Interactive. By Angie Chang (Co-Founder & Editor-in-Chief, Women 2.0) SXSW Interactive took place March 9-13, 2012 in downtown Austin. From influential women in new tech (former CMO of Mint.com and now CEO of online training platform Mindflash Donna Wells, and the brilliant Kara Swisher of All Things ...

pubblicato il: 19/03/2012 - 08:53

Science fiction??film-making??has fallen on hard times, though not for lack of money.?? What has been missing from the genre is far more fundamental than money and in far shorter supply - originality. We've had Avatar, a groundbreaking film to be sure, but only because it raised the technological bar.?? We can credit it with introducing ...

pubblicato il: 19/03/2012 - 07:46

Technology companies such as , Amazon, Facebook, "now control the future of news." That's one of the take-aways from the 2012 State of the News Media report, released today by the Pew Research Center?s Project for Excellence in Journalism. The news industry, the report says, "finds itself more a follower than leader shaping its business." ...

pubblicato il: 19/03/2012 - 07:28

The viral seems to have a close cousin in the almost true. Two recent sensational stories, Mike Daisey's monologue about working conditions at the Chinese factories that make Apple products, and the KONY 2012 video, both owe some of their potency, it turns out, to fabrications and simplifications of the truth.

pubblicato il: 19/03/2012 - 07:21

In advance of the Simmons Leadership Conference, I interviewed Robin Chase, founder and former CEO of Zipcar, the largest carsharing company in the world, on inspiration, innovation, and impact. The Simmons Leadership Conference - which will be held on April 5 in Boston - is one of the best-known women's leadership forums in the country, ...

pubblicato il: 19/03/2012 - 06:24

While Board of Directors, CEOs, and CFOs these days are demanding proof that marketing dollars work, a new study reveals that 57% of CMOs are simply going with their gut feeling when setting marketing budgets, without any consideration for Return On Investment analysis.

pubblicato il: 19/03/2012 - 06:24

Guest post written by John Cioffi John Cioffi is an IEEE Fellow, and CEO of ASSIA Inc. Here's how a friend once described me: If you tell me something is impossible, my work week increases by 20 hours and my IQ elevates 20 points. In other words, I like a good challenge. We currently live ...

pubblicato il: 19/03/2012 - 05:54

Ridley Scott?s??Prometheus will hit theaters almost exactly 33 years after the release of Scott?s most famous film, Alien. This is understandably generating a lot of buzz, and I am both extremely optimistic and a little bit trepidatious about the film??(which made my top science fiction films to watch in 2012 list.) Here?s a few reasons ...

pubblicato il: 19/03/2012 - 05:54

When it comes to distracted driving, automakers seem to be on a collision course with their own product development and marketing. And to see why, they need look no further than the sad death of Emy Brochu. More than 3,000 Americans were killed in crashes in 2010 in which distracted driving was a factor, the ...

pubblicato il: 19/03/2012 - 05:54